WoodSpring Suites Houston I-45 Airtex

The young mans who works in the evening is awesome always polite, very informative. He is always going above and beyond. I am a hotel manager and I would love him to work in my hotel.

I give this hotel a five star ⭐⭐⭐⭐⭐. Bridget and her staff are so wonderful and helpful. She has her staff on top of everything here. Mrs. Bridget had so many people trying to book with her and trust me when I say she was getting them in and out and was multi tasking with everything coming her way. I give her big props. Ms. Alyssa was a very big help when i came here for the first time. She was very welcoming and nice and sweet making sure we had everything we needed for our stay thank you Mrs. Bridget and Ms. Alyssa and your wonderful team here at WoodSpring suites.

5* for service Tenere and Alyssa have shown exceptional professionalism and customer service. They are more than accommodating and willing to help with any questions or needs. I appreciate the service and look forward to staying in the future.

We lost our home to a fire and found this awesome hotel. The front desk staff is second to none. Ms. Dee the manager is always available and very helpful and kind. She make you feel at home. Ms. Tiffany and the other front desk staff are welcoming and very kind. The rooms are clean with a kitchenette regular sized refrigerator, microwave and a cook top. If you need tableware or pots and pans are available to purchase at front desk This is as close to home i have ever been in a hotel..

They are so nice and very clean and the general manager Ms.BRIDGET JOHNSON...Is soooo reasonable....And very nice and the staff are nice as well and they are on top of their stuff and not nosey... and its VERY quiet OVER HERE I WILL GIVE THEM ALL OF THEM 5 STARS....this place is worth IT....GOD BLESS THIS PLACE finally I CAN STAY AT A PLACE WHERE ITS NICE AND CLEAN

Shoutout to Tenare who helps run front desk spectacularly! He helps out us asap with any issues we may be facing with the WiFi, room rates, changes being made to the hotel, etc. He keeps this place as safe and peaceful as possible too which is much appreciated to the max. He even helps out guests when he’s not on the clock and if that’s not sincere dedication to making this property a great location and a happy place, I don’t know what is! May that man get a raise and a promotion immediately.

Personally dealing with Bridget has been a god sent very humble empathetic and personable not robotic all at the same time while being professional. My family and I are in a transition with our living arrangements and it's been a breathe of fresh air to deal with someone who is down to earth and again PROFESSIONAL but the kindest friendliest most humble experience with another human being I've had in a long time. Also watching her deal with other residents non judgmental but still sticking to policy and agreeing to rules with out being demeaning whether white black. Usually in places like extended stays u have racism and very rude authoritative personalities . With what I'm going through right now she is making this process of not having my own place easier to get through I would recommend anyone here if they are experiencing hard times. My husband and I are grateful for her kindness he drives trucks so I'm here with my 3 small daughters under 3 and I feel safe the property is clean and the customer service from other employees are amazing and shows that she is instilling the same behaviors in them with how they treat people. To someone who has everything a car and a home something like a hotel stay doesn't seem like anything impactful but it does matter how a person is treated when they are in a different or low part in life. God blessed you for how you genuinely treat people. Thank you so much.

First of all since being here in June the place has had a huge turnaround for the better. Before it was more a free for all, drug dealers in plain sight, kids running everywhere, fighting, loudness in general after hours, etc. You do have to look at this as a business and yes it may be strict, but without rules in place it would be back to square one. The building is older and things are still needed but its a slow progress to better than before. Since coming here in June I do see a turnaround in the cleaning and overall upkeep of property. Prior everything seemed dirty with watching people just throw trash out there car window without any consideration for example. The choaticness has calmed down significantly since, managment is doing the best they can. They will work with you as long as its reasonable and your not being combative or impolite, again you have to understand this is a business not an apartment complex so some things may seem stricter etc. However rules have to be in place in order for things to be stable, above all else I wanna thank God for getting us here and answering the prayer for change. God answered quickly within the few months, its alot better than we're we were last year. With that being said, thank you to both managment/team for keeping this place as running smooth as possible. They all have been helpful and understanding with everything. Just know they all do as much as they can do as human beings to run a hotel smoothly, not everything will be perfect of course but changes are better than none.